Refund Policy

1. Subscription Plans

We offer monthly subscription plans priced between ₹1,999 and ₹6,999. All subscription fees are payable in advance.

• Cancellation: You may cancel your subscription at any time from your account settings. Cancellation will take effect at the end of the current billing cycle.
• No refund for partial months: If you cancel mid‑cycle, you will not receive a refund for the remaining days of the month.
• Auto‑renewal: Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date. We do not issue refunds for charges incurred due to failure to cancel on time.

2. Pay-Per-Chat

Chat credits are purchased at ₹10 per chat. These credits are non‑refundable once used. Unused chat credits will not be refunded upon account closure, unless the closure is due to a breach of our Terms and Conditions caused by the Company.

3. Technical Issues / Service Unavailability

In the rare event that the Platform is unavailable for an extended period due to our fault, we may, at our discretion, offer a prorated refund or extend your subscription. Refunds for minor interruptions are not provided.

4. How to Request a Refund

To request a refund, contact us at marry10care@gmail.com with your registered email and payment details. Refunds, if eligible, will be processed within 7‑10 business days to the original payment method.

5. Contact Us

Launchly Software Private Limited
Email: marry10care@gmail.com
Trivandrum, Kerala, 695605