Privacy Policy

Last Updated: 25-03-2026
Launchly Software Private Limited

Our Commitment to Your Privacy

At Launchly Software Private Limited (hereinafter referred to as "Company", "we", "us", or "our"), operating under the brand Marry@10, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our mobile application Marry@10 (the "App") and our website (the "Website").

Information We Collect

Registration Information

  • Full Name
  • Email Address
  • Phone Number
  • Date of Birth
  • Gender
  • Marital Status
  • Religion & Caste
  • Educational Qualifications

Profile Information

  • Partner Preferences
  • Career Details
  • Family Information
  • Hobbies & Interests
  • Photographs & Videos
  • Horoscope Details
  • Location Preferences
  • Expectations from Partner

Usage & Device Information

  • Search History & Preferences
  • Profile Views & Interactions
  • Messages & Communications
  • IP Address & Device ID
  • Browser Type & Version
  • Operating System Details
  • App Usage Statistics
  • Location Data (with consent)

Additional Information

We may also collect information during:

  • • Customer Support Interactions
  • • Feedback & Survey Responses
  • • Payment Processing (for premium services)
  • • Verification Processes
  • • Matrimonial Events Participation

Verification Documents (Optional)

To help build trust among members, you may voluntarily choose to verify your identity by uploading images of your:

PAN CardVoter IDDriving License

These documents are collected only if you opt to undergo verification. They are used solely to confirm your identity and award a “Verified” badge on your profile. You may skip verification and still use the platform.

How We Use Your Information

Profile Management

Create and display your matrimonial profile

Matchmaking

Suggest compatible matches based on preferences

Communication

Facilitate secure communication between members

Service Improvement

Enhance and personalize your experience

Security & Verification

Ensure platform safety and user authenticity

Legal Compliance

Meet regulatory and legal requirements

Identity Verification

If you choose to upload government‑issued identification documents, we use them to verify your identity and display a verification status to other members.

Disclosure of Your Information

Third-Party Service Providers

We may share your information with trusted third-party service providers who help us operate our App and Website, including:

Payment Processors
Cloud Hosting Services
Email Service Providers
SMS Gateway Providers
Customer Support Platforms
Analytics Services

Document Verification Partners: We may share uploaded identity documents with third‑party service providers that specialize in document verification (e.g., OCR and fraud detection). These providers are bound by confidentiality and security obligations and are not permitted to use your data for any other purpose.

Law Enforcement & Legal Requirements

We may disclose your information to law enforcement agencies or other government agencies if required by law, court order, or legal process.

Profile Sharing with Other Members

Your profile information (excluding sensitive contact details) is shared with other registered members for matrimonial matchmaking purposes only.

Premium Membership & Pay-Per-Chat

We offer premium membership plans and a pay-per-chat plan. By using these services, you agree to the terms and conditions outlined in ourPremium Membership Plansdocument.

Secure Payments

256-bit SSL encrypted transactions

Payment Partners

PCI-DSS compliant payment gateways

Refund Policy

As per terms in premium plans document

Your Choices & Rights

Update Your Profile

You can update your profile information at any time through your account settings.

Opt-Out of Communications

You can opt-out of receiving promotional emails and messages from us via your preferences.

Delete Your Account

You can delete your account at any time. Data deletion follows our retention policy.

Consent for Verification Documents

Before you upload any government‑issued ID, we will ask for your explicit consent. You may withdraw your consent at any time by deleting the uploaded documents or closing your account. Withdrawal of consent will remove the “Verified” badge but does not affect your ability to use other features.

You can delete your uploaded identity documents at any time through your account settings. If you close your account, all such documents will be permanently deleted within a reasonable timeframe, unless we are required to retain them by law.

Additional Rights:

Right to access your personal data
Right to data portability
Right to restrict processing
Right to object to processing

Security Measures

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Uploaded identity documents are encrypted at rest and accessible only to authorised personnel on a need‑to‑know basis.

AES-256
Data Encryption
ISO 27001
Secure Servers
Quarterly
Regular Audits
Role-Based
Access Control

Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Additional App-Specific Information

Children's Privacy

Our services are intended for users who are at least 18 years old (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

Active Accounts:Until deletion request
Inactive Accounts:2 years of inactivity

Verification Documents: If you upload identity documents (PAN, Voter ID, Driving License) for verification, these documents will be deleted when you delete your account or withdraw your consent. In no event will we retain copies of such documents beyond the period necessary for verification, unless required by applicable law.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Third-Party Services & Links

Our app may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Privacy Team at:

Contact number available in app
Registered Office:
Launchly Software Private Limited
Trivandrum, Kerala

Response Time

We typically respond to privacy-related inquiries within 48 hours during business days.

By using our App and Website, you acknowledge that you have read, understood, and accept this Privacy Policy.

Last updated: March 25, 2026

© 2026 Launchly Software Private Limited. All rights reserved.